01General Conditions

These Terms and Conditions govern all vehicle rental services provided by ANQA CAR RENTAL LLC (“ANQA”, “we”, “our” or “us”).

By making a reservation, completing payment, signing a rental agreement or taking possession of a vehicle, the customer (“Customer”, “Renter”, “you” or “your”) agrees to comply with these Terms and Conditions and the applicable vehicle rental agreement.

The RTA/TARS unified rental contract and applicable UAE legislation shall prevail wherever they conflict with these website terms.

02Booking and Reservations

2.1. All reservations are subject to vehicle availability and confirmation by ANQA.

2.2. A reservation is considered confirmed once ANQA has accepted the booking and the required payment or deposit arrangements have been completed.

2.3. Customers must provide accurate personal information, contact details and driving licence documentation.

2.4. ANQA reserves the right to reject or cancel a booking where the customer fails to satisfy the applicable legal, licensing, insurance or rental requirements.

2.5. Vehicle photographs and descriptions on the website are illustrative. A specific vehicle model or colour is guaranteed only where expressly confirmed in writing.

2.6. Where a confirmed vehicle becomes unavailable, ANQA may offer a comparable alternative subject to the customer’s agreement.

03Driver Eligibility and Documentation

3.1. The renter must satisfy the minimum age and driving experience requirements applicable to the selected vehicle and its insurance policy.

3.2. The renter must hold a valid UAE driving licence or a foreign driving licence and International Driving Permit, where required under UAE law.

3.3. Customers must provide the following documents, as applicable:

• Emirates ID or passport.

• Valid UAE residence visa, where applicable.

• Valid driving licence.

• International Driving Permit, where legally required.

• Other documentation reasonably required by the relevant authorities or insurer.

3.4. ANQA reserves the right to verify the authenticity and validity of all submitted documents.

3.5. The renter must immediately notify ANQA if their driving licence becomes suspended, cancelled or invalid during the rental period.

04Additional Drivers

4.1. Only drivers approved and registered in the rental agreement may operate the vehicle.

4.2. Additional drivers must meet the applicable age, driving experience, licensing and insurance requirements.

4.3. An additional driver fee of AED 100 may apply, as disclosed and agreed at the time of booking.

4.4. The renter remains responsible for ensuring that all authorised drivers comply with these Terms and Conditions and the rental agreement.

05Rental Period and Vehicle Collection

5.1. The rental period begins and ends at the dates and times specified in the rental agreement.

5.2. The renter must collect and return the vehicle at the agreed location and time.

5.3. Any extension must be requested and approved by ANQA before the original rental expiry.

5.4. Extensions are subject to vehicle availability and applicable rental rates.

5.5. Unauthorised extensions may be treated as a breach of the rental agreement and may be reported to the relevant authorities where appropriate.

06Rental Charges and Payments

6.1. Rental charges must be paid in accordance with the booking confirmation and rental agreement.

6.2. Applicable VAT and other mandatory charges will be disclosed before payment.

6.3. Customers are responsible for ensuring that sufficient funds are available for authorised rental payments.

6.4. Any additional charges must be properly attributable to the rental and disclosed or otherwise permitted by applicable law and the rental agreement.

6.5. ANQA will not impose arbitrary late-payment percentages or undisclosed surcharges.

07Security Deposit

7.1. A security deposit may be required depending on the vehicle, rental duration and booking conditions.

7.2. The deposit amount and payment or pre-authorisation method will be communicated before the rental is confirmed.

7.3. The security deposit may be applied against legitimate outstanding obligations, including:

• Outstanding rental charges.

• Traffic fines attributable to the rental period.

• Salik charges.

• Properly established damage for which the renter is legally responsible.

• Other outstanding amounts properly due under the rental agreement.

7.4. Any deductions must be supported by appropriate records and documentation.

7.5. The remaining security deposit will be refunded or released within the timeframe required by the applicable RTA/TARS unified rental contract and regulations.

7.6. ANQA will not retain a security deposit indefinitely or make deductions without a legitimate contractual or legal basis.

08Vehicle Condition and Inspection

8.1. The renter must inspect the vehicle before accepting it.

8.2. ANQA will document the vehicle’s condition at collection and return, including photographs where applicable.

8.3. Existing scratches, dents, damage or mechanical issues should be recorded before the vehicle leaves ANQA’s possession.

8.4. The renter must report any discrepancy immediately.

8.5. The renter must return the vehicle in substantially the same condition as received, allowing for normal wear and tear.

8.6. The renter will not be held responsible for pre-existing damage or ordinary wear and tear.

09Insurance and Customer Liability

9.1. Each rental vehicle is covered by the applicable insurance policy, subject to its terms, conditions, exclusions and limitations.

9.2. The insurance coverage and applicable excess will be communicated to the renter before or at the time of signing the rental agreement.

9.3. Where the renter is legally responsible for an insured incident, the applicable insurance excess will be determined by the insurer-approved policy and the circumstances of the incident.

9.4. The renter may be held responsible for losses not covered by insurance where such responsibility is established under applicable law and the rental agreement.

9.5. Insurance coverage may be affected by circumstances including:

• Driving under the influence of alcohol or prohibited substances.

• Driving without a valid licence.

• Allowing an unauthorised person to drive.

• Deliberate or reckless misuse of the vehicle.

• Using the vehicle for prohibited or unlawful activities.

• Failure to comply with accident-reporting requirements.

• Other exclusions expressly contained in the applicable insurance policy.

9.6. No additional repair surcharge, arbitrary percentage penalty or rental charge during the vehicle’s accident-repair period will be imposed merely because an accident occurred.

9.7. All claims and customer liabilities remain subject to the applicable insurance policy, official accident reports and UAE law.

10Accidents, Damage and Breakdown

10.1. In the event of an accident, the renter must:

• Immediately ensure the safety of all persons involved.

• Contact the relevant UAE authorities where required.

• Obtain an official accident report.

• Notify ANQA immediately.

• Provide all relevant documents and photographs.

10.2. The renter must not admit liability, arrange private settlements or authorise repairs without ANQA’s written approval, except where immediate action is legally or reasonably necessary for safety.

10.3. In the event of a mechanical breakdown, the renter must stop using the vehicle where continued operation may cause damage or create a safety risk and contact ANQA.

10.4. ANQA will assess reported mechanical issues and arrange reasonable assistance or a replacement vehicle where available.

10.5. The customer will not be charged rental fees for an accident-repair period solely because the vehicle is undergoing repairs, subject to the applicable rental contract and law.

11Traffic Fines, Salik and Road Violations

11.1. The renter is responsible for traffic fines, parking violations, Salik toll charges and other road-related charges attributable to their rental period and use of the vehicle.

11.2. ANQA may recover these amounts after receiving or verifying the relevant official records.

11.3. Any administrative processing fee must be reasonable, disclosed in advance and permitted by applicable regulations.

11.4. Customers will not be charged undisclosed toll or administrative fees.

11.5. ANQA may provide supporting details of relevant fines or charges upon reasonable request.

11.6. The renter remains responsible for complying with UAE traffic laws and road safety regulations.

12Vehicle Usage Restrictions

The renter must not:

12.1. Permit an unauthorised driver to operate the vehicle.

12.2. Use the vehicle for racing, drifting, speed testing or competitive events.

12.3. Use the vehicle for illegal activities or any purpose prohibited by law.

12.4. Drive under the influence of alcohol, narcotics or prohibited substances.

12.5. Use the vehicle for off-road driving unless expressly authorised in writing.

12.6. Drive through flooded roads or deliberately expose the vehicle to water or other conditions likely to cause damage.

12.7. Overload the vehicle or exceed its permitted passenger capacity.

12.8. Smoke inside the vehicle where prohibited by the rental agreement.

12.9. Sublease, sell, transfer or otherwise commercially exploit the vehicle without ANQA’s written approval.

12.10. Use the vehicle outside the UAE without prior written authorisation and confirmation of the applicable insurance and legal requirements.

12.11. Tamper with the odometer, GPS tracking equipment, safety systems or other installed equipment.

12.12. Use the vehicle in a manner that is negligent, reckless or likely to cause damage.

13Fuel and Vehicle Cleanliness

13.1. Vehicles must be returned with the same fuel level as recorded at collection, unless a different arrangement has been agreed.

13.2. Fuel shortages may be charged based on the actual cost of replenishment and any previously disclosed service fee.

13.3. Vehicles must be returned in a reasonably clean condition.

13.4. Normal dirt and ordinary use will not attract additional cleaning charges.

13.5. Excessive dirt, stains, spills, unpleasant odours, smoking residue or other conditions requiring specialist cleaning may result in a reasonable charge supported by evidence of the cleaning required and its cost.

14Mileage Limitations

14.1. The daily, weekly or monthly mileage allowance will be specified in the relevant booking confirmation or rental agreement.

14.2. Any excess mileage charge must be disclosed before the rental is confirmed.

14.3. The renter is responsible for any applicable excess mileage charges incurred during the rental period.

15Late Vehicle Return

15.1. Customers must return the vehicle by the agreed rental expiry time.

15.2. A grace period of up to three hours will be provided after the agreed return time.

15.3. If the vehicle is returned after the grace period, an additional day’s rental charge may apply, subject to the applicab